Services Offered

  • Technical Writing

    User guides
    Quick start guides
    Installation guides
    Programming guides
    Service guides
    Application/technical notes
    Data sheets
    Brochures
    Teaching slide sets
    Lab sheets
    Online help

  • Technical Editing by Subject Matter Expert
  • Technical Writing Training
  • Localization

contact us for further enquiries

The Importance of Technical Writing

A user guide or manual is a part of your product. Well-written documents are user-centric rather than product-centric. They enable users to benefit fully from your product by highlighting its most important features, allowing them to maximize their return on investment. This enhances your customer experience - more satisfied customers mean more sales!

A properly designed manual also reduces support cost, as your customers are not only able to identify problems and perform their own minor troubleshooting, but also communicate the problems clearly to your technical support.

Writing Tools Used

  • Adobe FrameMaker
  • Adobe Illustrator
  • Adobe InDesign
  • Adobe Photoshop
  • Adobe DreamWeaver
  • Adobe Acrobat Professional
  • Microsoft Visio

Background

Our technical writing arm was established as a natural extension of DreamCatcher's technical knowledge delivery business. Whereas technical training focuses on pushing knowledge to students in a structured classroom environment, technical writing allows readers to pull knowledge at their own pace and convenience - either through traditional print media, or interactive media such as software help files and computer-based training.

Since our inception in 2007, we have been producing training materials for our courseware business, as well as technical manuals - used by engineers worldwide - for our multinational clients.

Our Value Proposition

We emphasize strong English language proficiency and technical competency for all our technical writers, enabling us to generate documents that are comprehensive, clear, and easy to understand.

We have a pool of subject matter experts to ensure technical accuracy of our documents for a broad range of technology areas, be it wireless communications, measurement technology, or photonics.

Through working with R&D customers, we have learned to respect and appreciate the sensitivity of confidential information. Our security processes to safeguard your confidentiality include storage on secured servers, and non-disclosure agreements with our writers and technical experts.